33 businesses from Lower Saxony were awarded with the quality certifications “KinderFerienLand”, “ServiceQualität Deutschland in Niedersachsen” und “Reisen für Alle” on 29.19.2017 in Hannover. For the state government the improvement of quality management in tourism is an important part of the constant strengthening of the tourism industry in Lower Saxony.
The Panoramic Hotel in Bad Lauterberg in the Harz Mountains was awarded with the certificate “ServiceQualität Deutschland Stufe II” (service quality in Germany level II). This quality level was only met by 12 hotels in Lower Saxony. Thereby, the hotel will participate along with 3,500 other businesses at the national initiative to improve the service quality in Germany. The aim is to exceed the guest´s expectations and to improve its own competitiveness. Businesses which decide to get one of these certifications particularly value a quality and guest orientated way of working as well as a constant improvement of their offers.
“The certification helps us to constantly advance our service with the challenge to analyse and, if necessary, realise the various ideas for improvement from the side of our guests. We will offer our guests a long-term and lasting quality service”, says Matthias Seidel, managing director of Hotel Panroramic.
“ServiceQualität Deutschland”. Quality management for the service industry.
Happy costumers, motivated employees, content associates: Service quality has many perspectives. The training and qualification programme “ServiceQualität Deutschland “helps to improve the service. Over 3,500 small and medium-sized companies have decided to work with “ServiceQualität Deutschland”. Service providers working in gastronomy, the hotel industry, trade and crafts, healthcare, finance, travel agencies, leisure facilities, cultural centres, education facilities, convention centres, city administration, medical practices, law and consulting firms. The standardised system consists of three levels which are based on one another. Every business decides individually which level they want to reach. If the business meets all the conditions of level I, II or III successfully, the initiative “ServiceQualität Deutschland” awards it with the Q seal. This certification lasts for three years, after that time a recertification is possible.
Photo: from the left.: director M. Mahn, management assistant J. Holzigel, state secretary D. Behrens, managing director M. Seidel (photo: Henning Scheffen Photography)
